See our most frequently asked questions
Frequently Asked Questions
Existing members: Due to changing websites, all users must reset their passwords if they haven’t already. Please log in and follow the instructions.
Once it reaches your U.S. shipping address, it takes 3-7 business days to reach our Canadian shops (assuming there are no other delays).
Non-members can shop on our retail floor and ship from
our store. Membership is only required for receiving
packages through Reach.
Click HERE to see member’s
benefits.
Yes, you can sign up HERE for your free U.S. address.
We can accept most things that are allowed to enter
Canada. Please see the CBSA restricted item list
HERE. We do not accept orders for alcohol, tobacco, or
plants.
Please note we do not assist with
shipping permits and all items are ordered at your own
risk.
We have pickup locations in Toronto, Mississauga, and Vancouver. Find the location nearest you HERE.
Yes, we can ship to any address in Canada at our discounted shipping rates.
Please let us know if your package will be over 20 lbs. and/or larger than 120″. We can store
packages up to 130″ and 50 lbs.
Size = Length (longest side of the package) + Girth (2 x width + 2 x height).
We accept anything compliant to be imported to Canada,
which excludes illegal/prohibited items. Prohibited
items vary by country and carrier.
Click
HERE
to view the CBSA’s list of restricted goods.
Please let us know if your package will be over 20 lbs. and/or larger than 120″. We can store
packages up to 130″ and 50 lbs.
You don't have to measure, weigh, or calculate anything!
We can do all of that for you here at our Reach
E-Shop.
Click HERE to
find a Reach E-Shop near you.
You can also bring your items in, and we'll package them
for you. Packaging is free for members.
You don't have to measure, weigh, or calculate anything!
We can do all of that for you here at our Reach
E-Shop.
Click HERE to
find a Reach E-Shop near you.
The Canadian Border Services and Reach E-Shop may open
and inspect your package for Prohibited/restricted items
and dangerous goods.
Click
HERE
to view the CBSA’s list of restricted goods.
Yes, we can pack, repack, and consolidate your shipment or returns at your request at no cost.
If you are using our U.S. address (Box Forwarding Service), you can order from several different shopping websites at the same time, and we will consolidate your parcels together upon request.
That depends on the seller and the carrier. Send us an
email or call your local Reach E-Shop to check. If we
can't offer insurance directly, we can recommend some
other options.
Visit our
CONTACT page
Reach E-Shop offers a variety of shipping options. Click here to check out a list of our rates
We can hold onto your package for up to 60 days. You
will receive an automated email when your parcel arrives
and a reminder email after one week.
Call your local Reach E-Shop or
EMAIL US if
there are any additional questions
A third party can pick up your order if you email us
in advance. Please be sure to include their
information and make sure that they bring the
following:
For companies that don't ship to Canada, you can use our
U.S. address forwarding service.
Get your U.S. shipping address
HERE.
We will shop for you using our Assisted Purchase
Service:
For retailers that accept Canadian credit cards, you pay
for your package online and pay the taxes, duties, and
Reach forwarding fee upon pickup.
If you are shipping direct to your address, you will be
invoiced prior to shipping.
If you are using our Personal Shopping service, you will
be invoiced prior to purchase and can either pick up
your package (and pay fees in person) or directly ship
your packages to you (pay fees through invoice).
We accept debit, credit, Apple Pay, Google Pay, Samsung Pay, and other compatible tap payment methods. We are currently not accepting cash.
We can receive the orders at our U.S. address and forward them to you. Get your U.S. shipping address HERE.
Reach E-Shop offers a variety of shipping options.
Click HERE to check out our
list of rates.
We can prepare commercial invoices upon request, just send us an email or give us a call.
Our shipping rates only include handling and shipping. In case of Duty & Taxes, we can pay on your behalf, and we will ask you to pay us back once we hand over the parcel to you.
The Canada Border Services Agency (CBSA) collects duties
and taxes on imported goods on behalf of the Government
of Canada.
Orders under $40 CAD are duty and tax free and under $150 CAD are duty free. Please use the official CBSA calculator to get an estimate.
Duty rates are established by the government and vary based on trade agreement.
Of course! That's one of the many perks of being a
member at Reach E-Shop. If you need to return
anything, we'll handle it all for you.
Check out the returns process below for more information.
Option 1: If the U.S. merchant offers a free return label from Canada, we'll return your items for free.
Option 2: If they offer a free return label from the U.S. only, we can send your package back to our U.S. address ($11.99) and then ship it back to your U.S. merchant's return address.
Option 3: If the U.S. merchant does not offer free returns, the cost will be according to our discounted shipping fees (depending on the return location of your U.S. merchant).
To be eligible for a return
Items must be in the same condition when you receive it
Receipt or proof of purchase
Your U.S. merchant will refund you on your original form of payment
You only pay duties and taxes on the items you keep.
Click HERE to check out our rates
