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See our most frequently asked questions

Frequently Asked Questions

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General


Once it reaches your U.S. shipping address, it takes 3-7 business days to reach our Canadian shops (assuming there are no other delays).

Non-members can shop on our retail floor and ship from our store. Membership is only required for receiving packages through Reach.

Click HERE to see member’s benefits.

Yes, you can sign up HERE for your free U.S. address.

We can accept most things that are allowed to enter Canada. Please see the CBSA restricted item list HERE. We do not accept orders for alcohol, tobacco, or plants.

Please note we do not assist with shipping permits and all items are ordered at your own risk.

We have pickup locations in Toronto, Mississauga, and Vancouver. Find the location nearest you HERE.

Yes, we can ship to any address in Canada at our discounted shipping rates.

Package Forwarding


Please let us know if your package will be over 20 lbs. and/or larger than 120″. We can store packages up to 130″ and 50 lbs.

Size = Length (longest side of the package) + Girth (2 x width + 2 x height).

We accept anything compliant to be imported to Canada, which excludes illegal/prohibited items. Prohibited items vary by country and carrier.

Click HERE to view the CBSA’s list of restricted goods.

Please let us know if your package will be over 20 lbs. and/or larger than 120″. We can store packages up to 130″ and 50 lbs.

You don't have to measure, weigh, or calculate anything! We can do all of that for you here at our Reach E-Shop.

Click HERE to find a Reach E-Shop near you.

You can also bring your items in, and we'll package them for you. Packaging is free for members.

You don't have to measure, weigh, or calculate anything! We can do all of that for you here at our Reach E-Shop.

Click HERE to find a Reach E-Shop near you.

The Canadian Border Services and Reach E-Shop may open and inspect your package for Prohibited/restricted items and dangerous goods.

Click HERE to view the CBSA’s list of restricted goods.

Yes, we can pack, repack, and consolidate your shipment or returns at your request at no cost.

If you are using our U.S. address (Box Forwarding Service), you can order from several different shopping websites at the same time, and we will consolidate your parcels together upon request.

That depends on the seller and the carrier. Send us an email or call your local Reach E-Shop to check. If we can't offer insurance directly, we can recommend some other options.

Visit our CONTACT page

Reach E-Shop offers a variety of shipping options. Click here to check out a list of our rates

Orders


We can hold onto your package for up to 60 days. You will receive an automated email when your parcel arrives and a reminder email after one week.

Call your local Reach E-Shop or EMAIL US if there are any additional questions

A third party can pick up your order if you email us in advance. Please be sure to include their information and make sure that they bring the following:

  • A signed authorization form or letter from you
  • A copy or photo of your ID

For companies that don't ship to Canada, you can use our U.S. address forwarding service.

Get your U.S. shipping address HERE.

We will shop for you using our Assisted Purchase Service:

  • Send us an email to info@shopatreach.com with all your order details.
  • We'll send you an invoice including the service cost (7.5% of the final order price) and await your payment
  • We'll order the item, and we'll notify you when your item arrives.

Payment & Fees


For retailers that accept Canadian credit cards, you pay for your package online and pay the taxes, duties, and Reach forwarding fee upon pickup.

If you are shipping direct to your address, you will be invoiced prior to shipping.

If you are using our Personal Shopping service, you will be invoiced prior to purchase and can either pick up your package (and pay fees in person) or directly ship your packages to you (pay fees through invoice).

We accept debit, credit, Apple Pay, Google Pay, Samsung Pay, and other compatible tap payment methods. We are currently not accepting cash.

We can receive the orders at our U.S. address and forward them to you. Get your U.S. shipping address HERE.

Reach E-Shop offers a variety of shipping options.

Click HERE to check out our list of rates.

We can prepare commercial invoices upon request, just send us an email or give us a call.

Our shipping rates only include handling and shipping. In case of Duty & Taxes, we can pay on your behalf, and we will ask you to pay us back once we hand over the parcel to you.

The Canada Border Services Agency (CBSA) collects duties and taxes on imported goods on behalf of the Government of Canada.

Orders under $40 CAD are duty and tax free and under $150 CAD are duty free. Please use the official CBSA calculator to get an estimate.

Duty rates are established by the government and vary based on trade agreement.

Returns


Of course! That's one of the many perks of being a member at Reach E-Shop. If you need to return anything, we'll handle it all for you.

  • If the seller provides a return label, we'll print it and prepare it for you.
  • If you have to cover the return shipping, we offer some of the best rates for shipping to the U.S.
  • You can check out our rates HERE.

Check out the returns process below for more information.

Option 1: If the U.S. merchant offers a free return label from Canada, we'll return your items for free.

Option 2: If they offer a free return label from the U.S. only, we can send your package back to our U.S. address ($11.99) and then ship it back to your U.S. merchant's return address.

Option 3: If the U.S. merchant does not offer free returns, the cost will be according to our discounted shipping fees (depending on the return location of your U.S. merchant).

To be eligible for a return

  1. Items must be in the same condition when you receive it

  2. Receipt or proof of purchase

  3. Your U.S. merchant will refund you on your original form of payment

You only pay duties and taxes on the items you keep.

Click HERE to check out our rates

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