🎁 Limited time - Ship your packages across Canada starting at $9.99! Learn more here.

📦 Forwarding packages? Choose delivery to your home address & get a free delivery up to 5lbs! Log in for details.

⚠️ Our Vancouver location is temporarily closed. All current & future packages will be sent to your home at no cost.

Welcome to the Help Center

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Frequently
Asked Questions

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Following a successful delivery to your free U,S. shipping address, it can take 2-7 business days. In Ontario, it can take 3-5 business days, and 4-7 for the rest of Canada. For home deliveries, please allow for additional shipping time.

Sign up online or shop by your nearest E-Shop location and we can help you get started!

We have locations across Canada. Check out our locations page to find a location near you, or choose home delivery if you're not near one!

Yes! We accept anything compliant to be imported to Canada, which excludes illegal/prohibited items. Prohibited items vary by country and carrier. Click here to view the CBSA’s list of restricted goods.

The base cost is $6.99/5 lbs, and $3 for every 5lbs after. Please view our pricing page for more information.

The Canada Border Services Agency (CBSA) collects duties and taxes on imported goods on behalf of the Government of Canada.


Orders under $40 CAD are duty and tax-free, and orders under $150 CAD are duty-free. You can use the CBSA’s official calculator to determine duties over $150 CAD by clicking HERE

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